Frequently Asked Questions about Niagara Falls Bus Tours from Toronto, Ontario

What are your departure times

Our tour bus starts picking up passengers at the following locations at the following times

8:15 AM: Toronto: Hilton Garden Inn on Spadina Avenue

8:30 AM: Toronto: Chelsea Hotel - 33 Gerrard Street West

8:45 AM: Toronto - Old City Hall - 60 Queen Street West

9:00 AM: Toronto - CN Tower on Bremner Blvd

9:30 AM: Pearson Airport - Quality Inn - 262 Carlingview Drive

10:15 AM: Mississauga - Starbucks Square One - 12 Station Gate Road

Please note: Pickup times might be late due to traffic and weather conditions

Where are your pickup locations

We pick-up passengers at the following locations

Toronto: Hilton Garden Inn on Spadina Avenue - 92 Peter Street, Toronto, Ontario, M5V 2G5

Toronto: Chelsea Hotel - 33 Gerrard Street West, Toronto, Ontario, M5G 1Z4

Toronto - Old City Hall - 60 Queen Street West, Toronto, Ontario, M5H 2M3

Toronto - CN Tower - 288 Bremner Boulevard Toronto, Ontario, M5V 3L9

Pearson Airport - Quality Inn - 262 Carlingview Dr, Etobicoke, Ontario, M9W 5G1

Mississauga - Starbucks Square One - 12 Station Gate Rd, Mississauga, Ontario, L5B 4C1

Do you operate every day

We operate every day throughout the Summer starting from May to October

When is the cut-off time for bookings

Our cut off time for bookings is 1:00 PM for the following day tour. You can still call us to find out availability but breakfast order might not be available.

What kind of payment methods do you accept

We accept Visa, MasterCard and American Express as methods of payment.

Can I pay for the tour when picked up

If you have made a booking online, you would have to make an online payment. If you have not and there is space available on the bus, then you can pay when picked-up. We however strongly suggest that you make an online booking to avoid disappointment of not having space onboard.

Can I join the tour without a reservation

Yes you may, provided there is space available on the bus. Please note, for passengers joining without booking online, breakfast will not be available as these are pre-ordered according to the number of online bookings. Juice, snack and bottle of water however would be available.

What time will I be dropped back

Drop-off times are typically between 7:30 PM - 9:00 PM
Please keep in mind that traffic and weather conditions can cause delays.

Can I stay in Niagara Falls and return the next day

Yes you can. This is an optional feature which you will have to pay an extra $29.00 + 13% tax = $32.77.

Do you offer one-way trips

Yes we do. But the cost of the trip will remain the same. Should you wish to take this option, please inform the Tour Guide.

What are the optional tour packages.

Hornblower Boat Ride, Journey Behind the Falls, Skylon Observation Tower, Helicopter Ride are all considered Optional Features When you buy the optional features, our bus would take you to the selected locations, drop you and pick you up once done

Will I get some time to spend by myself in Niagara Falls

You sure will. We have organized the tour in such a way that you get to spend some time by yourself.

What if I am late at the pickup location

Our tour buses will be parked at the different pick-up locations for a duration of 10 minutes, after which it would proceed with the tour. As a mark of respect to other passengers, we cannot wait for you should you be late. We suggest that you give yourself enough time and be at the pick-up location in order to board on time.

Do you offer refunds if I am not able to make it on the booked date

We offer a 50% refund per person to those wishing to cancel provided it is prior to 24 hours from the scheduled tour date.
No refunds are applicable for cancellations that are made less than 24 hours from the scheduled tour date.

Can I change the tour date

Changes to tour dates are possible 24 hours prior to the booked tour date and depend on seat availability.
A $30 per person administration fee would apply.

Can I bring strollers and luggage

You sure can. Our buses have enough luggage space to keep your strollers and any other pieces of luggage you might have.

Do you charge for infants

No we don't. Infants are required to be seated on the laps of adults.

Do I have to tip the Tour Guide and Driver

It is totally up to you. Gratuities are a way of showing your appreciation for the work the Tour Guides and Drivers do and is always welcome. While other tour companies charge this on top of the ticket price, we keep it open for you to decide.

Do you have washroom facilities on your bus

All 56 seater Coach Lines are equipped with an onboard washroom located at the back of the vehicle.

How long would you stay at Niagara Falls and other attractions

We would spend approximately 6 hours in total at Niagara Falls which would include seeing all indicated attractions.

Can I buy wine at the Winery

The winery tour and wine tasting is free of charge. Should you wish to purchase wine, there are different types of wine available for sale.

Can I consume alcohol on the bus

Consumption of alcohol is strictly prohibited onboard.

What happens if it rains on the day of the tour

We have no control of the weather! Should it rain on the day of the tour, we will still be driving to Niagara Falls as planned

What type of clothing is recommended for the tour?

Comfortable walking shoes or sneakers are recommended. It is always a few degrees cooler near the water; a jacket or sweater is a good idea for cooler days.

Is there a lot of walking involved on your tours?

On our tours you do have to walk, you are not stuck in the vehicle for long periods of time, most of the time you are outside taking in the sights. Overall walking is minimal, all of the long distance traveling is covered in the fleet.

Would you be able to customize the tours to our needs for personalized tours

Yes! GoNiagaraFalls offers this service to anyone! We have personalized tours thru our site where you are our priority.